So far, I can honestly say I’ve no issues whatsoever with ordering from Flip Aquatics! I’ve recently fallen for the blue eyes (both luminatus and gertrudae). My local aquarium store rarely has blue eye luminatus, so my previous order from Flip was of course some luminatus’, which all arrived alive, healthy looking and colored up quickly once inside the aquarium. I’ve wanted some gertrudae, so when I saw they had some spotted blue eye gertrudae’s, I didn’t hesitate. I received 7 yellow colored, active gertrudae’s and packaged well (of course). The males were flashing their fins on day 2 in my tank. It’s been two weeks now and they seem to be thriving and their coloring is starting to change and I can see some darkening on their fins and body. They’re a little less skittish than they were (compared to the luminatus) but I love watching them in my tank, inspecting everything. Sometimes my younger Pygmy’s shoal along with them. Very peaceful temperament. I recently (and stupidly) ordered from another online seller that was also supposed to be reputable, and was shocked at how they packaged their fish as well as the overall condition (and water quality) they arrived in. I’ve ordered fish online from 3 sellers now, one was also great but on the more expensive side, one definitely should not be on a list of reputable online sellers as I had a DOA, crappy unlabeled packaging and even before receiving my order, short, not friendly responses from customer service. So lesson learned on my part. Flip truly cares about the welfare of their fish which shows in how well packaged the fish are (sometimes too well! After I’ve had a fight w/ the rubber bands, then I have round two with the insanely super tight, secure knotting of each bag….but cant make any gripes since it’s one of the many reasons every fish I’ve received has arrived alive and well ;) ) Also, something that I didn’t think about or appreciate until I received from another seller: they put a LABEL on each bag so you know what kind of fish is in the bag and how many (and thanks Flip for those +1’s!!). I had nothing but great experiences with Flip Aquatics so far and out of the 3 online sellers, Flip is the only one I’ve placed more than one order from and from now on probably the only place I’ll order fish from. I couldn’t be happier with my gertrudae and luminatus’. THANK YOU!