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100% Live Arrival Guarantee Policy

Live Animals and Plants Coverage

🕒 Transit time is calculated from the date your order ships to the date it is delivered.

Item Type In Transit ≤ 2 Days
In Transit ≤ 7 Days
In Transit ≥ 8 Days
🐠 Fish
🦐 Shrimp
🌿 Plants
🐌 Snails
🦀 Crayfish / Crabs
🎁 Free Livestock / Replacements
💵 Shipping Costs

Non-Live Product Coverage

Item Type In Transit ≤ 2 Days In Transit ≤ 7 Days In Transit ≥ 8 Days
📦 Dry Goods
🎁 Free Non-Live Items / Replacements
💵 Shipping Costs

Carrier Delay Coverage

What Voids Our Guarantee

How to Submit a Claim


Still Have Questions?

We are hobbyist and we want to see the hobby we love grow. If you have questions or need advice, we are here for you.