Overnight shipping does not mean your order will be delivered the day after you place your order. It means that once your order leaves our facility, it will travel overnight with FedEx and arrive the following day.
You’ll receive a tracking email the afternoon before your order is set to arrive. Read more about this in our processing time.
All Livestock / Hard Good Mixed Orders may be shipped separately. Livestock will always be shipped overnight. Hard goods will likely be sent through USPS Ground.
We try to ship hard goods only orders throughout the week, but may delay them until Thursday.
We are sorry for any inconvenience, but we only ship within the United States and its territories.
We do not ship livestock to Hawaii.
We reserve the right to ship live animals during the week of a holiday.
We reserve the right to ship packages out on days outside of our typical shipping schedule.
There is a 15% cancellation fee on all customer-initiated order cancellations
This fee helps cover the processing fees and labor already invested into each order before it ships. Live animal orders require significantly more preparation than standard retail items, including inventory verification, health checks, scheduling based on weather and delivery conditions, and coordination with our husbandry and shipping teams. Once an order is placed, animals are often pulled from inventory, assigned to that specific order, and prepared for shipment, which limits our ability to offer them to other customers.
We are hobbyist and we want to see the hobby we love grow. If you have questions or need advice, we are here for you.