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FREE UPS 1-DAY SHIPPING ON ORDERS OVER $300!
USPS Standard shipping (orders with no fish)
UPS 1-Day Mail (orders with fish or orders over $300)
5 Business Days or Less
Operating business days are Mondays-Thursdays
Thursdays we ship UPS orders ONLY
If greater than 5 Business Days, you will be Notified by Email
Items in Quarantine may Delay Processing Times
Extreme weather may affect processing times
Type of shipping paid for does not speed up the processing time for an order, it only ensures how quickly your package will be delivered once shipped!
*Please note at the beginning of the year we do have extended order processing times after our holiday shipping pause. Please be assured that even though we are a small business our team will be working hard to get all orders out and caught up but this can extend through the month of January. Our cancellation fee will still apply to any order cancel requests.
*We are temporarily only shipping orders Mon-Wed to avoid any shipping delays over the weekend during cold weather.*
Monday - All orders
Tuesday - All orders
Wednesday - All orders
Thursdays - UPS + Hard goods orders
Once shipped the type of shipping paid for will determine how quickly this will arrive for you. Thank you for your understanding, patience, and support of our small business!
Exceptions may be made for any holidays where USPS or UPS are closed or for extreme weather conditions
During the holiday season, increased package volumes often lead to unexpected shipping delays, which can create stressful and potentially harmful conditions for live animals in transit. To ensure the health and safety of the animals we care for, we implement an annual pause in live animal shipping. This pause allows us to avoid the heightened risks associated with holiday shipping and ensures that all animals are transported under the best possible conditions. Once shipping resumes, orders will be shipped in the order they were received and the order volume during our pause will determine how quickly we get to your order. Please be assured our team works hard to get all of these orders out as quickly as possible!
Please note, orders with only hard goods will still ship during this time.
All standard shipping orders ship for $14.99
All orders over $300 ship UPS 1-Day for free!
$44.99 - Orders under $300
FREE - Orders over $300
The type of shipping paid for isNOThow quickly an order will be fulfilled. It is how quickly an order will take to be delivered once shipped. Read more about this in our processing time.
There is a 15% restocking fee for all canceled orders. This fee is to cover processing fees and labor associated with packing orders and handling customer service.
All Livestock / Hard Good Mixed Orders may be shipped separately. Livestock will be sent through the shipping method chosen at checkout. Hard goods will be sent through USPS Priority Mail, USPS Ground or UPS Ground.
We try to ship hard goods only orders throughout the week but may delay them until Thursday.
We are sorry for any inconvenience but we only ship within the United States and it's territories. We do not ship livestock to Hawaii.
We reserve the right to ship orders that come in after the cut off times depending on order volume.
We reserve the right to ship live animals during the week of a holiday.
We reserve the right to ship packages out on days outside of our typical shipping schedule.
We are hobbyist and we want to see the hobby we love grow. If you have questions or need advice, we are here for you.
