A First time customer of Filp Aquatics. I recently heard about them through Primetime Aquatics. I purchased a Red Dwarf Gourami and 3 of the Clown Kilifish. The shipping was quick and the packaging was superb.
I have them both quarantined in separate tanks. The gourami is doing great, but 2 out of 3 kilifish started flashing on day 2. I got them on meds and hopefully I can get them back to good health. Overall experience was good and I would buy again from Flip Aquatics in the future.
Thank you so much for your order! We am so sorry your Killifish started flashing after you received them! We do our absolute best to send the healthiest and hardiest livestock possible. Sometimes livestock experience stress during shipping and take a few days to acclimate to your new home. If your fish are still acting like they may be sick please send us an email and we would be happy to send you some medication or recommendations on what to do for them. Our email is email@example.com.
The trio were dead on arrival, but I chose not to pay overnight which was their guarantee for live fish. This was my fault, but disappointing, nonetheless. I'll make different choices next time.
I am so sorry your Killifish arrived DOA. Overnight 1-day shipping is the best method for fish during the winter season. For this reason we have updated our website so that if you purchase fish you can only choose UPS 1-day or UPS 2-day shipping. We still only guarantee UPS Overnight 1-day for fish orders. Even though your fish are outside of our guarantee we are more than happy to give your some options for some replacements. Please email us at firstname.lastname@example.org.
Perfect. Adorable. Healthy. Active. Beautiful Clown Killis. My new favorite fish. Love them!
We ordered the 1 male, 2 female clown killifish and they were delivered in perfect condition. Packaged and shipped within 24 hours. They’re beautiful!!