I ordered a trio of clown killifish, a blue least dwarf crayfish and a red endler pair. The customer service was AMAZING including that I bought my fish when it was on average 35-40° outside. All of the fish were packed very well and insulated, and they showed up a little pale from shipping but otherwise very healthy. The clown killifish were a little young and small but they are also nano fish. The red endler pair was bagged separately so no baby fish arrived. And the crayfish arrived a little rattled but settled into his home very nicely. If I were trying to decide whether or not to buy from flip aquatics or find a different website, I would go with flip aquatics because they reply very fast and take very good care of quarantining, packing and shipping their fish. So thank you flip aquatics and for the other customers thinking about ordering from flip aquatics, go for it. Thank you!